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leadership
Provide leadership
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Lead
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Solve problems and take decisions
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Recognise and assess problems
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Agree the decision objectives
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Understand the problem
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Identify options
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Evaluate options
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Make recommendations
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Make a choice
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Check your decision
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Communicate the decision
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Implement the decision
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strategy
Review the external environment
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Research your markets
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Respond to the political and trading environment
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Identify competitors and partners
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Review your organisation
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Review your products and services
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Review your organisational structures
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Review management capability
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Develop your management team
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Review your financial resources
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Manage stakeholders
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Identify stakeholders’ interests
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Get the best from stakeholders
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Set the strategy
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Define the vision and mission
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Define values and policies
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Define objectives
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Manage risk
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Gain support for your strategy
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Manage partnership arrangements
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Evaluate potential partners
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Agree mutual expectations and working arrangements
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Work in partnership
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Evaluate partnership arrangements
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Develop culture
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Promote values in work
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Encourage collaboration
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Encourage diversity
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Develop programmes and plans
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Submit proposals
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Evaluate and amend proposals
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Provide professional or technical advice
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Generate support and secure resources
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Gain agreement for your plans
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Delegate and take action
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Negotiate contracts with suppliers
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Delegate authority to staff
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Agree targets
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Provide advice and support
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Champion activities
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Control the implementation of strategy
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Manage performance
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Review performance
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Evaluate organisational performance
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Develop measures and criteria
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Evaluate success and failure
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Identify causes of success or failure
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Re-evaluate strengths and weaknesses
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processes and projects
Market products and services
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Develop your markets
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Develop a marketing plan
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Develop new products and services
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Determine a pricing strategy
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Decide on distribution methods
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Develop a communications plan
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Develop a sales strategy
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Evaluate marketing activity
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Sell products and services
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Generate and follow up sales leads
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Sell products and services face to face
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Sell products and services over the telephone
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Sell products and services in international markets
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Sell products and services over the Internet
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Bid for work
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Make sales presentations
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Manage sales negotiations
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Handle objections and close sales
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Manage processes to meet customer needs
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Agree customer requirements
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Plan to meet customer requirements
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Maintain supplies
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Maintain the work environment
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Meet customer specifications
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Solve problems for customers
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Manage innovation and change
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Encourage innovation
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Identify opportunities for improvements
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Assess the pros and cons of change
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Plan change
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Negotiate and agree the introduction of change
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Implement change
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Evaluate change
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Manage projects
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Agree project scope
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Develop project plans
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Secure required resources
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Control project activities
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Close out projects
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Assure quality
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Establish quality assurance systems
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Implement and maintain quality assurance systems
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Improve quality assurance systems
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Manage health and safety
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Manage health and safety across your organisation
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Manage health and safety in your area of responsibility
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Ensure your own actions contribute to health and safety
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Manage environmental performance
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Manage environmental performance in your area of responsibility
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Identify environmental responsibilities
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Assess environmental impact
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Review environmental performance
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Establish your environmental management policy
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Implement your environmental management system
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Deal with emergencies
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Audit environmental performance
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Promote environmental awareness
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people
Manage human resource requirements
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Plan human resource requirements
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Draw up job specifications
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Attract the right candidates
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Assess and select people
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Appoint people
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Induct new team members
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Redeploy people
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Handle redundancies
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Develop teams and individuals
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Build teams
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Develop teams
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Develop individuals
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Train people
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Coach individuals
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Mentor individuals
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Assess teams and individuals
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Evaluate and improve learning and development
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Manage the performance of teams and individuals
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Plan work
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Allocate work
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Agree objectives and standards of performance
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Support the performance of teams and individuals
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Review performance
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Give feedback
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Manage relationships
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Build a good reporting relationship
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Build relationships with your team
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Manage conflicts in your team
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Build relationships with colleagues
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Develop professional networks
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Manage people problems
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Counsel individuals
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Implement disciplinary and grievance procedures
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Dismiss individuals
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Manage equality and diversity
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Promote equal opportunities
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Encourage diversity and fair working practices
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Select suppliers
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Select potential suppliers
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Invite and obtain bids
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Invite and obtain tenders
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Clarify and improve offers
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Decide on a supplier
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Manage contracts with suppliers
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Negotiate supply agreements
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Establish a contract for supply
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Place a contract for supply
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Deal with contractual problems
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Resolve problems in supply
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physical resources
Obtain and use physical resources
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Obtain physical resources
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Use physical resources effectively
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Manage facilities
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Establish requirements for facilities
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Identify suitable facilities
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Provide facilities
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Monitor facilities
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Manage energy resources
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Assess energy performance
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Develop energy efficient plans and practices
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Continuously improve energy efficiency
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financial resources
Control finances
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Set and monitor financial performance
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Control costs
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Manage cash flow
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Control credit
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Manage budgets
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Prepare budgets
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Negotiate and agree budgets
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Monitor budgets
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information & knowledge
Manage information and communication systems
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Identify information and communication requirements
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Select systems for managing information and communication
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Implement systems for managing information and communication
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Monitor systems for managing information and communication
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Process information
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Obtain and evaluate information
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Record and store information
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Retrieve and supply information
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Analyse information
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Forecast trends and developments
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Present information and advice
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Manage meetings
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Lead meetings
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Participate in meetings
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self
Manage yourself
occupational standards
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Align your values, motivations and aspirations
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Manage your workload
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Develop your knowledge, skills and performance
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Develop your personal competencies
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Adaptability and innovation
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Communication
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Concern for others
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Customer focus
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Desire to learn
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Entrepreneurship
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Ethical stance
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Focus on results
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Information and knowledge management
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Persuasiveness
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Political awareness
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Relationship management
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Self-management
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Strategic awareness
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Thinking and decision making
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