The Management Standards Consultancy - quality, care and creativity in learning and professional development
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The Performance Group - developing skills since 2002

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Key area
  Provide leadership  
    Lead  
  Solve problems and take decisions  
    Recognise and assess problems  
    Agree the decision objectives  
    Understand the problem  
    Identify options  
    Evaluate options  
    Make recommendations  
    Make a choice  
    Check your decision  
    Communicate the decision  
    Implement the decision  
     occupational standards     web resources    books etc    courses etc
Key area
  Review the external environment  
    Research your markets  
    Respond to the political and trading environment  
    Identify competitors and partners  
  Review your organisation  
    Review your products and services  
    Review your organisational structures  
    Review management capability  
    Develop your management team  
    Review your financial resources  
  Manage stakeholders  
    Identify stakeholders’ interests  
    Get the best from stakeholders  
  Set the strategy  
    Define the vision and mission  
    Define values and policies  
    Define objectives  
    Manage risk  
    Gain support for your strategy  
  Manage partnership arrangements  
    Evaluate potential partners  
    Agree mutual expectations and working arrangements  
    Work in partnership  
    Evaluate partnership arrangements  
  Develop culture  
    Promote values in work  
    Encourage collaboration  
    Encourage diversity  
  Develop programmes and plans  
    Submit proposals  
    Evaluate and amend proposals  
    Provide professional or technical advice  
    Generate support and secure resources  
    Gain agreement for your plans  
  Delegate and take action  
    Negotiate contracts with suppliers  
    Delegate authority to staff  
    Agree targets  
    Provide advice and support  
    Champion activities  
  Control the implementation of strategy  
    Manage performance  
    Review performance  
  Evaluate organisational performance  
    Develop measures and criteria  
    Evaluate success and failure  
    Identify causes of success or failure  
    Re-evaluate strengths and weaknesses  
     occupational standards     web resources    books etc    courses etc
Key area
  Market products and services  
    Develop your markets  
    Develop a marketing plan  
    Develop new products and services  
    Determine a pricing strategy  
    Decide on distribution methods  
    Develop a communications plan  
    Develop a sales strategy  
    Evaluate marketing activity  
  Sell products and services  
    Generate and follow up sales leads  
    Sell products and services face to face  
    Sell products and services over the telephone  
    Sell products and services in international markets  
    Sell products and services over the Internet  
    Bid for work  
    Make sales presentations  
    Manage sales negotiations  
    Handle objections and close sales  
  Manage processes to meet customer needs  
    Agree customer requirements  
    Plan to meet customer requirements  
    Maintain supplies  
    Maintain the work environment  
    Meet customer specifications  
    Solve problems for customers  
  Manage innovation and change  
    Encourage innovation  
    Identify opportunities for improvements  
    Assess the pros and cons of change  
    Plan change  
    Negotiate and agree the introduction of change  
    Implement change  
    Evaluate change  
  Manage projects  
    Agree project scope  
    Develop project plans  
    Secure required resources  
    Control project activities  
    Close out projects  
  Assure quality  
    Establish quality assurance systems  
    Implement and maintain quality assurance systems  
    Improve quality assurance systems  
  Manage health and safety  
    Manage health and safety across your organisation  
    Manage health and safety in your area of responsibility  
    Ensure your own actions contribute to health and safety  
  Manage environmental performance  
    Manage environmental performance in your area of responsibility  
    Identify environmental responsibilities  
    Assess environmental impact  
    Review environmental performance  
    Establish your environmental management policy  
    Implement your environmental management system  
    Deal with emergencies  
    Audit environmental performance  
    Promote environmental awareness  
     occupational standards     web resources    books etc    courses etc
Key area
  Manage human resource requirements  
    Plan human resource requirements  
    Draw up job specifications  
    Attract the right candidates  
    Assess and select people  
    Appoint people  
    Induct new team members  
    Redeploy people  
    Handle redundancies  
  Develop teams and individuals  
    Build teams  
    Develop teams  
    Develop individuals  
    Train people  
    Coach individuals  
    Mentor individuals  
    Assess teams and individuals  
    Evaluate and improve learning and development  
  Manage the performance of teams and individuals  
    Plan work