The Performance Group - developing skills since 2002

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	Provide leadership
		Lead

	Solve problems and take decisions
		Recognise and assess problems
		Agree the decision objectives
		Understand the problem
		Identify options
		Evaluate options
		Make recommendations
		Make a choice
		Check your decision
		Communicate the decision
		Implement the decision

occupational standards web resources books etc courses etc add to my checklists



	Review the external environment
		Research your markets
		Respond to the political and trading environment
		Identify competitors and partners

	Review your organisation
		Review your products and services
		Review your organisational structures
		Review management capability
		Develop your management team
		Review your financial resources

	Manage stakeholders
		Identify stakeholders’ interests
		Get the best from stakeholders

	Set the strategy
		Define the vision and mission
		Define values and policies
		Define objectives
		Manage risk
		Gain support for your strategy

	Manage partnership arrangements
		Evaluate potential partners
		Agree mutual expectations and working arrangements
		Work in partnership
		Evaluate partnership arrangements

	Develop culture
		Promote values in work
		Encourage collaboration
		Encourage diversity

	Develop programmes and plans
		Submit proposals
		Evaluate and amend proposals
		Provide professional or technical advice
		Generate support and secure resources
		Gain agreement for your plans

	Delegate and take action
		Negotiate contracts with suppliers
		Delegate authority to staff
		Agree targets
		Provide advice and support
		Champion activities

	Control the implementation of strategy
		Manage performance
		Review performance

	Evaluate organisational performance
		Develop measures and criteria
		Evaluate success and failure
		Identify causes of success or failure
		Re-evaluate strengths and weaknesses

occupational standards web resources books etc courses etc add to my checklists



	Market products and services
		Develop your markets
		Develop a marketing plan
		Develop new products and services
		Determine a pricing strategy
		Decide on distribution methods
		Develop a communications plan
		Develop a sales strategy
		Evaluate marketing activity

	Sell products and services
		Generate and follow up sales leads
		Sell products and services face to face
		Sell products and services over the telephone
		Sell products and services in international markets
		Sell products and services over the Internet
		Bid for work
		Make sales presentations
		Manage sales negotiations
		Handle objections and close sales

	Manage processes to meet customer needs
		Agree customer requirements
		Plan to meet customer requirements
		Maintain supplies
		Maintain the work environment
		Meet customer specifications
		Solve problems for customers

	Manage innovation and change
		Encourage innovation
		Identify opportunities for improvements
		Assess the pros and cons of change
		Plan change
		Negotiate and agree the introduction of change
		Implement change
		Evaluate change

	Manage projects
		Agree project scope
		Develop project plans
		Secure required resources
		Control project activities
		Close out projects

	Assure quality
		Establish quality assurance systems
		Implement and maintain quality assurance systems
		Improve quality assurance systems

	Manage health and safety
		Manage health and safety across your organisation
		Manage health and safety in your area of responsibility
		Ensure your own actions contribute to health and safety

	Manage environmental performance
		Manage environmental performance in your area of responsibility
		Identify environmental responsibilities
		Assess environmental impact
		Review environmental performance
		Establish your environmental management policy
		Implement your environmental management system
		Deal with emergencies
		Audit environmental performance
		Promote environmental awareness

occupational standards web resources books etc courses etc add to my checklists



	Manage human resource requirements
		Plan human resource requirements
		Draw up job specifications
		Attract the right candidates
		Assess and select people
		Appoint people
		Induct new team members
		Redeploy people
		Handle redundancies

	Develop teams and individuals
		Build teams
		Develop teams
		Develop individuals
		Train people
		Coach individuals
		Mentor individuals
		Assess teams and individuals
		Evaluate and improve learning and development

	Manage the performance of teams and individuals
		Plan work
		Allocate work
		Agree objectives and standards of performance
		Support the performance of teams and individuals
		Review performance
		Give feedback

	Manage relationships
		Build a good reporting relationship
		Build relationships with your team
		Manage conflicts in your team
		Build relationships with colleagues
		Develop professional networks

	Manage people problems
		Counsel individuals
		Implement disciplinary and grievance procedures
		Dismiss individuals

	Manage equality and diversity
		Promote equal opportunities
		Encourage diversity and fair working practices

	Select suppliers
		Select potential suppliers
		Invite and obtain bids
		Invite and obtain tenders
		Clarify and improve offers
		Decide on a supplier

	Manage contracts with suppliers
		Negotiate supply agreements
		Establish a contract for supply
		Place a contract for supply
		Deal with contractual problems
		Resolve problems in supply

occupational standards web resources books etc courses etc add to my checklists



	Obtain and use physical resources
		Obtain physical resources
		Use physical resources effectively

	Manage facilities
		Establish requirements for facilities
		Identify suitable facilities
		Provide facilities
		Monitor facilities

	Manage energy resources
		Assess energy performance
		Develop energy efficient plans and practices
		Continuously improve energy efficiency

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	Control finances
		Set and monitor financial performance
		Control costs
		Manage cash flow
		Control credit

	Manage budgets
		Prepare budgets
		Negotiate and agree budgets
		Monitor budgets

occupational standards web resources books etc courses etc add to my checklists



	Manage information and communication systems
		Identify information and communication requirements
		Select systems for managing information and communication
		Implement systems for managing information and communication
		Monitor systems for managing information and communication

	Process information
		Obtain and evaluate information
		Record and store information
		Retrieve and supply information
		Analyse information
		Forecast trends and developments
		Present information and advice

	Manage meetings
		Lead meetings
		Participate in meetings

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	Manage yourself
		Align your values, motivations and aspirations
		Manage your workload
		Develop your knowledge, skills and performance

	Develop your personal competencies
		Adaptability and innovation
		Communication
		Concern for others
		Customer focus
		Desire to learn
		Entrepreneurship
		Ethical stance
		Focus on results
		Information and knowledge management
		Persuasiveness
		Political awareness
		Relationship management
		Self-management
		Strategic awareness
		Thinking and decision making

occupational standards web resources books etc courses etc add to my checklists



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