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Occupational Standards - Business and Administration

101   Carry out your responsibilities at work
102   Work within your business environment
105   Store and retrieve information
110   Ensure your own actions reduce risks to health and safety
201   Carry out your responsibilities at work
202   Work within your business environment
203   Manage customer relations
207   Process customers' financial information
208   Operate credit control procedures
209   Store, retrieve and archive information
211   Organise and support meetings
301   Carry out your responsibilities at work
302   Work within your business environment
303   Supervise an office facility
304   Procure products and services
305   Manage and evaluate customer relations
308   Monitor information systems
309   Run projects
310   Research, analyse and report information
311   Plan, organise and support meetings
312   Make a presentation
319   Plan and implement innovation and change
320   Develop productive working relationships with colleagues
321   Provide leadership for your team
401   Carry out your responsibilities at work
402   Work within your business environment
403   Manage an office facility
404   Manage contracts
405   Negotiate and agree budgets
406   Monitor and review the implementation of corporate objectives, strategies and policies
407   Inform and facilitate corporate decision-making
408   Evaluate internal and external factors and promote partnership working
409   Manage risk
410   Create and manage information systems
411   Manage projects
412   Chair meetings
413   Promote innovation and change
414   Develop productive working relationships with colleagues and stakeholders
415   Allocate and monitor the progress and quality of work in your area of responsibility
416   Recruit, select and keep colleagues
417   Provide learning opportunities for colleagues
418   Provide leadership in your area of responsibility

       

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