Develop your personal competencies

Effective management performance is underpinned by your personal competencies – the complex mix of values, principles, motivations, skills, abilities and personality traits – that have a significant impact on your results. These personal competencies can be described by a series of observable behaviours, which most managers display to a greater or lesser extent.

This section groups these behaviours in 15 checklists. Reflect on your own management behaviour: do you regularly perform like this, or are there particular areas where you would like to improve?

  Adaptability and innovation
  Communication
  Concern for others
  Customer focus
  Desire to learn
  Entrepreneurship
  Ethical stance
  Focus on results
  Information and knowledge management
  Persuasiveness
  Political awareness
  Relationship management
  Self-management
  Strategic awareness
  Thinking and decision making