Implement disciplinary and grievance procedures

	Keep your team informed about current procedures Make sure they have up-to-date copies of your organisation’s disciplinary and grievance procedures and remind them of these from time to time.
	Action disciplinary and grievance procedures with minimum delay Act promptly to prevent the situation getting out of hand and causing damage to your organisation or the people concerned.
	Act in accordance with legal and organisational requirements Check, with a specialist if necessary, both the legal situation and your organisation’s procedures.
	Ask for advice Where appropriate, ask a specialist, your line manager or colleagues for confidential advice on how to deal effectively with these difficult situations, especially where legal and organisational requirements conflict.
	Involve a third party Where appropriate, ask a third party (a specialist, senior manager or colleague) to become involved to ensure you implement the procedures fairly and impartially.
	Be, and be seen to be, impartial Get all the facts of the case before you and make decisions which are objective and can be shown to be free of personal bias.
	Keep accurate and complete records Make detailed notes of the whole proceedings and, where appropriate, copy these to the people concerned and to specialists.
	Monitor the situation Keep an eye on the situation to ensure that the problems which triggered the implementation of disciplinary or grievance procedures do not re-emerge.
	Learn from your experience Use the experience to help you, and members of your team, avoid the problems or to resolve them quickly in the future.
	Recommend any improvements to the procedures Tell the appropriate people of any ways in which the procedures could be improved.