Relationship management

To be effective in your work you need to develop and maintain relationships with people who share your interests and objectives. You need to clarify each others’ expectations of the relationship, provide mutual support, and work to resolve any potential or actual conflicts.

	Identify and work with people and organisations that can provide support for your work.
	Introduce people and organisations with common interests to each other.
	Encourage free and reciprocal exchange of information and resources.
	Work to develop an atmosphere of professionalism and mutual support.
	Clarify your own and others’ expectations of relationships.
	Model behaviour that shows respect, helpfulness and cooperation.
	Keep promises and honour commitments.
	Work in partnership with people who have complementary abilities.
	Take timely action to resolve disagreements.
	Recognise when there are conflicts, acknowledge the feelings and views of all parties, and redirect people’s energy towards a common goal.